1) Kastle Performance review and follow ups;
a. Follow up on the existing issues.
b. Simulate new issues and try to identify the root cause.
(c. Convey the details of issues to Vendor (3i
d. Doing UAT for the resolved issues.
e. Coordinating with 3i team as and when required.
f. Configuration and Re-Configuration of the kastle system as and when required by department heads or management.
2) Designing of Policy, Procedure, guidelines and strategy.
3) Create plans to implement the strategy and policy.
4) Project management and execution of projects and tasks.
5) Daily Performance review and assessment of;
a. Kastle and other applications
b. Network and System
c. Cybersecurity
d. Backup and restoration
6) IT inventory management and review including software, hardware and services
7) Data reconciliation with respect to personal data and financial data
8) Monthly Health check and reviews;
a. Backup and Restoration Report
b. Acces Review Report
c. MBSA Report
d. Server Update Report
e. Server Performance Report
f. Dept Performance Report
g. Monthly maintenance Plan Report
h. Security Policy Report
i. Domain and AD performance Report
j. Applications Performance Report
k. DB Performance Report
l. Enhancement Plan Report
m. Email Qouta Report
n. IT Inventory Report
the Department Head should develop and maintain Policy and Procedure document according to Information Technology standards, Business requirement and market best practices
The Department Head should develop and maintain the IT infrastructure and strategy according to the business requirements
The Department Head should take necessary actions in order to implement and comply with Company’s Information Technology Policies and Procedures
مستوى متوسط (خبرة من 4 إلى 10 سنوات)