وظيفة شاغرة Call center officer الرياض للعمل في خدمة العملاء - الدعم والمساندة

- Receiving calls through free line canals .

- Open all the campaign free line in call center system .

- The numbers of hours login the system call center 8 Hours per day

- Register case in Ameyo system when finish call .

- Support pressure and can work under stress .

- Can adapt rapidly to changing environment .

- Learn quickly and have the knowledge ,skills needed to complete the transaction .

- Have possess service attitude .

- Cooperate with management and team.

- Good communicated with Client and team.

- Commitment to service standard call center ( KPI )

- Establishment of client’s needs and requirement for example whether a query, complaint, authorized providers network … ETC.

- Resolution of clients’ queries and registration of complaints by using the function of F3 in MCA.

- In case the complaint can be resolved by the officer it is required from him to do it soon , but in case the complaints cannot be resolved it based on call center escalation protocol .

- punctuality and attendance as per weekly rotation schedule
communication skills
مستوى مبتدئ (خبرة اقل من سنة إلى 3 سنوات)