توظيف فوري Quality Analyst الرياض للعمل في خدمة العملاء - الدعم والمساندة

Role & Responsibility

•        Adhering to Quality benchmarks set up the client

•        Calibrating calls and transactions with client quality teams

•        Providing coaching and feedback to the agents

•        Supporting training team in Training needs Analysis

•        Ensure extreme focus on Customer Satisfaction

•        Drive continuous improvement in service delivery through deep understanding of the client business environment and client expectations

•        Continuously deliver operational excellence and drive efficiency metrics for customers and employees

Skills and Core Competencies

•        Proficient in English (mandatory)

•        Proficient in Arabic (written and spoken) mandatory

•        Typing speed of 30 words per minute

•        Local KSA citizens will be preferred

•        Having track record of process improvement in service delivery through Process Improvement Initiatives

•        Analytical, execution-focused bent of mind, and strong numbers orientation

Work Timings

It is a 24*7 operational environment & the resource may be asked to work in a rotational shift.


Bachelor Degree or higher
3-6 years’ experience in telecom / IT contact center operations in Middle East, US or UK
With minimum 2 years’ experience in Quality audit in a contact center environment
مستوى متوسط (خبرة من 4 إلى 10 سنوات)