وصف الوظيفة
- Key Accountabilities (key activities and decisions for which only this role is accountable)
- Ensure compliance with IO operational objectives, policies/procedures, work schedules, and reporting metrics.
- Ensure IO engineers are effectively supported through day-to-day interaction, regular training, team meetings, on-call assistance, and individual coaching/mentoring.
- Ensure departmental policies/procedures and documentation accurately reflect current IOC practices; suggest changes/modifications when appropriate.
- Manage contracts operations and relationships with external suppliers including having regular formal review meetings ensuring the best possible economic goods and services are received by IOC team
- Manage IOC activities to achieve network reliability metrics, including service level agreements, mean time to repair, alarm recovery, and system availability.
- Maintain hardware/software licenses and warranty certifications related to IOC team
- Audit and maintain integrity of operations-centric data in all operation tools and systems, including proper closure of tickets/tasks and updates.
- Escalate in a timely manner, to appropriate individuals, teams, and organizations, outage events and/or impairments and issues that cannot be resolved within appropriate timeframes to ensure efficient resolution and minimize impact to customers.
- Prepare and follow-up purchase requisitions within area of responsibility
- Conduct the job according to quality and safety procedures, work instructions, operational standards, site rules, and SLAs
- Monitor staff day-to-day activities, and manage performance measurements for area of responsibility
- Provide training and guidance for newly joined staff, assist them performing their assigned duties, and facilitate knowledge transfer
- Build up a knowledge base for the section
- Provide administrative framework, leadership, motivation, functional direction, facilitate IT team communication skills, and maximize team contribution for staff under area of responsibility
- Prepare career development plans to his subordinates and ensure they are carried out
- Ensure proper staffing level and quality to provide necessary support to end-users under area of responsibility
- Participate in recruitment, technical interviews and hiring decisions for manning
- Monitor staff day-to-day activities, and manage performance measurements for area of responsibility
- To implement and health and safety policies within the scope of responsibility.
- Maintain shift coverage schedule for IOC engineers
- Daily review of the IOC Shift Turnover Report to ensure that tasks and projects are consistently completed on time
- Lead problem management efforts within Infrastructure to resolve and identify the root-cause of service interruption/degradation.
- Lead service improvements and optimization opportunities within the Infrastructure domain.
- Ensure Infrastructure is compliant when it comes to service availability by leading efforts that yield to a better service availability such as the elimination of single point of failures.
- Work with Infrastructure team and other domains to build and establish a service map and maintain it.
- Lead health check activities within Infrastructure and follow-up with concerned teams to ensure all findings are taken care of.
- Explore & suggest opportunities for integrations & automations within Infrastructure.
- Generate basic and advanced reporting. Both regularly and on demand
- Create, develop, improve and maintain processes relative to Infrastructure Operations.
- Work very closely with the monitoring team to analyze trending events, alerts, service degradation & interruptions and provide appropriate recommendations/action items. Then follow up with concerned teams to ensure these actions items were implemented.
- Develops and promotes a knowledgebase.
- Lead reporting efforts related to Infrastructure operation metrics (service availability, event counts, error counts etc…)
Have worked in a NOC environment before
ITIL experience
Willing to work in shifts if needed
مستوى متوسط (خبرة من 4 إلى 10 سنوات)
- Ensure compliance with IO operational objectives, policies/procedures, work schedules, and reporting metrics.
- Ensure IO engineers are effectively supported through day-to-day interaction, regular training, team meetings, on-call assistance, and individual coaching/mentoring.
- Ensure departmental policies/procedures and documentation accurately reflect current IOC practices; suggest changes/modifications when appropriate.
- Manage contracts operations and relationships with external suppliers including having regular formal review meetings ensuring the best possible economic goods and services are received by IOC team
- Manage IOC activities to achieve network reliability metrics, including service level agreements, mean time to repair, alarm recovery, and system availability.
- Maintain hardware/software licenses and warranty certifications related to IOC team
- Audit and maintain integrity of operations-centric data in all operation tools and systems, including proper closure of tickets/tasks and updates.
- Escalate in a timely manner, to appropriate individuals, teams, and organizations, outage events and/or impairments and issues that cannot be resolved within appropriate timeframes to ensure efficient resolution and minimize impact to customers.
- Prepare and follow-up purchase requisitions within area of responsibility
- Conduct the job according to quality and safety procedures, work instructions, operational standards, site rules, and SLAs
- Monitor staff day-to-day activities, and manage performance measurements for area of responsibility
- Provide training and guidance for newly joined staff, assist them performing their assigned duties, and facilitate knowledge transfer
- Build up a knowledge base for the section
- Provide administrative framework, leadership, motivation, functional direction, facilitate IT team communication skills, and maximize team contribution for staff under area of responsibility
- Prepare career development plans to his subordinates and ensure they are carried out
- Ensure proper staffing level and quality to provide necessary support to end-users under area of responsibility
- Participate in recruitment, technical interviews and hiring decisions for manning
- Monitor staff day-to-day activities, and manage performance measurements for area of responsibility
- To implement and health and safety policies within the scope of responsibility.
- Maintain shift coverage schedule for IOC engineers
- Daily review of the IOC Shift Turnover Report to ensure that tasks and projects are consistently completed on time
- Lead problem management efforts within Infrastructure to resolve and identify the root-cause of service interruption/degradation.
- Lead service improvements and optimization opportunities within the Infrastructure domain.
- Ensure Infrastructure is compliant when it comes to service availability by leading efforts that yield to a better service availability such as the elimination of single point of failures.
- Work with Infrastructure team and other domains to build and establish a service map and maintain it.
- Lead health check activities within Infrastructure and follow-up with concerned teams to ensure all findings are taken care of.
- Explore & suggest opportunities for integrations & automations within Infrastructure.
- Generate basic and advanced reporting. Both regularly and on demand
- Create, develop, improve and maintain processes relative to Infrastructure Operations.
- Work very closely with the monitoring team to analyze trending events, alerts, service degradation & interruptions and provide appropriate recommendations/action items. Then follow up with concerned teams to ensure these actions items were implemented.
- Develops and promotes a knowledgebase.
- Lead reporting efforts related to Infrastructure operation metrics (service availability, event counts, error counts etc…)
Have worked in a NOC environment before
ITIL experience
Willing to work in shifts if needed
مستوى متوسط (خبرة من 4 إلى 10 سنوات)
اهم المتطلبات
المؤهل العلمي والخبرة
تتطلب الوظيفة الحصول علي بكالوريوس وان يكون هناك خبرة ٥-١٠ سنوات
تفاصيل الوظيفة
أسئلة شائعة عن الوظيفة
ما التخصص / المجال الوظيفي لهذه الوظيفة؟
هل الوظيفة دوام كامل أم جزئي؟
دوام كامل
ما راتب وظيفة «فرص توظيف NOC Monitoring Engineers الدمام الالشرقية للعمل في تقنية المعلومات - الشبكات»؟
يتم الاتفاق على الراتب
ما المؤهل العلمي المطلوب لهذه الوظيفة؟
بكالوريوس
ما الخبرة المطلوبة لهذه الوظيفة؟
٥-١٠ سنوات
متى آخر موعد للتقديم على هذه الوظيفة؟
آخر موعد للتقديم هو 2026-04-19.
كيف أتقدم على هذه الوظيفة؟
يمكنك التقديم بحسابك على وظف دوت كوم. أو التقديم بدون تسجيل.
تقديم الطلب
ملحوظة هامة
وظف دوت كوم ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط, ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية.
وظف دوت كوم
التطبيق الذكي للتوظيف
سريع
آمن
موثوق
حمّل تطبيقنا الآن
احصل على أفضل الوظائف ونصائح التوظيف مباشرة على هاتفك. تواصل مع كبرى الشركات وطوّر مسارك المهني بسهولة.
4.8 ( تقييم)
وظائف تقنية المعلومات - الشبكات
وظف دوت كوم بريميوم
احصل على نصائح مهنية مخصصة وتقييم للسيرة الذاتية من خبراء التوظيف
جرب الآن مجانًا