Call Center Agent Inbound Casablanca الدار البيضاء للعمل في خدمة الزبائن

Job Opportunity: Call Center Agent (Inbound) at Air Arabia in Casablanca, Morocco. Join the leading low-cost carrier in the Middle East and North Africa.

Key Responsibilities

• Handle inbound calls professionally and efficiently.
• Provide exceptional customer service and resolve inquiries.
• Process reservations, bookings, and ticketing requests.
• Maintain accurate records of customer interactions.
• Upsell ancillary services and products when appropriate.

Requirements

• Previous call center experience, preferably in travel or airline industry.
• Excellent verbal and written communication skills in English; Arabic or French is a plus.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible shifts, including weekends and holidays.
• Proficiency with computer systems and CRM software.

Benefits & Culture

As a part of Air Arabia, you will gain exposure to the aviation sector and have opportunities for growth within a dynamic team environment. The company fosters a multicultural workplace with a focus on service excellence.

Application Tips for Success

• Tailor your CV to highlight customer service and call center skills.
• Prepare examples of handling challenging customer situations.
• Mention any airline or travel industry knowledge in your cover letter.
• Practice a friendly yet professional tone for phone interviews.