Role Overview
We are seeking a dedicated and detail-oriented Production Control Agent to join our team in Tunis. In this critical role, you will be responsible for orchestrating production planning activities while carefully balancing production capacities with customer demands. Your primary objective is to ensure that all production processes run smoothly, efficiently, and in alignment with customer expectations, making customer satisfaction the top priority.
Core Responsibilities
- Develop and manage comprehensive production plans that take into account available production capacities and evolving customer needs.
- Monitor production workflows to ensure timely delivery and adherence to quality standards.
- Coordinate with production managers and relevant departments to optimize scheduling and resource allocation.
- Notify hierarchical superiors on a regular basis, providing clear and accurate updates on production status, potential bottlenecks, and key performance indicators.
- Inform production management of any deviations from the plan and recommend corrective actions to maintain operational efficiency.
- Analyze production data and capacity metrics to identify opportunities for continuous improvement.
- Ensure seamless communication between production teams, management, and customer-facing departments to align priorities.
- Maintain detailed documentation of production schedules, adjustments, and performance reports.
Required Qualifications
- Proven experience in production planning, production control, or a similar operational role within a manufacturing or industrial environment.
- Strong understanding of production processes, capacity planning, and workflow management.
- Excellent organizational and time-management skills with the ability to handle multiple priorities simultaneously.
- Strong communication skills with the ability to report effectively to hierarchical superiors and collaborate across departments.
- Proficiency in production management software and standard office tools.
- Analytical mindset with the ability to interpret production data and make informed decisions.
Preferred Skills
- Experience with lean manufacturing principles and continuous improvement methodologies.
- Familiarity with ERP systems and production scheduling tools.
- Ability to work under pressure and adapt quickly to changing production demands.
- Strong problem-solving skills and a proactive approach to identifying and resolving production issues.
- Knowledge of quality management systems and customer satisfaction frameworks.
What Makes This Role Unique
This position offers the opportunity to play a pivotal role in shaping production outcomes and directly influencing customer satisfaction. As a Production Control Agent, you will serve as the critical link between production operations and management, ensuring that strategic objectives are translated into efficient, on-the-ground execution. If you thrive in a dynamic environment where planning meets real-time decision-making, this role is an excellent fit for you.