Hotel Receptionist وظف دوت كوم

JOB DESCRIPTION:
Provide a friendly, welcoming experience by
greeting guests as they enter the hotel.
Provide all guests
with a friendly, accurate and efficient check-in / check-out
process while following the company’s policies and procedures.
Prepare for check-ins before the guest arrives by using the
arrivals grid, preparing express check-ins, and planning for
group arrivals. Ensure the front desk/lobby areas remain clean,
organized and ready to greet guests.
Verify and collect
guest payments and identification, ensuring all procedures are
followed to protect sensitive guest information including
identity and credit card information. Process all financial
transactions with strict adherence to defined
procedures.
Operate the hotel key control system while
strictly following all key safety & security
procedures.
Place timely welcome calls to ensure each
check-in guest has arrived to a freshly clean, inviting room with
all amenities working. Set up wake-up calls as requested by
guests to ensure they wake up refreshed and ready to take on the
day.
Answer the hotel phone in a manner which provides a
genuine Here For You experience to every caller. Listen, identify
and resolve the caller’s need(s). Properly and efficiently
transfer calls as necessary. Route calls to guest rooms according
to the company’s policies which ensure sensitive guest
information and privacy is maintained.
Provide a warm and
friendly experience to potential guests inquiring about hotel
reservations by focusing on the guest’s need, asking for the
sale, entering and confirming the reservation details, providing
the cancellation policy and offering to enroll the guest in the
Returns program.
Complete shift checklist(s) to ensure the
hotel information is updated and team members are prepared for
the daily activities. Maintain room status
inventory.
Provide guests with clear directions and
recommendations for local points of interest including
restaurants, shopping, local attractions, etc. Ensure guests are
aware of available hotel services.
Sense and respond to all
guest concerns or requests in a manner which leaves the guest
feeling assured and optimistic about staying with the hotel
again. Escalate issues in a timely and appropriate manner to a
supervisor or manager when necessary. Notify the hotel manager of
all guest concerns to ensure proper follow-up.. Process 100%
Satisfaction Guarantee requests according to policy.
Ensure
lost-and-found items are treated with care, reported and stored
according to company policies.
Perform all job duties with
the utmost attention to safety and security measures which are
outlined by the company safety and security manual, employee
handbook and other company materials
Saudi National
Fresh
Graduate or Experienced
Education: Minimum High
School
Excellent communication skills in English
Quick
learner, multitasker and team player
خريج جديد
(بدون خبرة)
"لا تنسَ أن السيرة الذاتية الاحترافية هي مفتاح نجاحك في البحث عن العمل، ابدأ الآن في تصميم سيرة ذاتية متميزة تبرز مهاراتك وخبراتك! استخدم تطبيق سيرة لإنشاء سيرتك الذاتية بسهولة."

ملحوظة هامة:
وظف دوت كوم ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط ,ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية .