مطلوب Quality Performance Specialist للعمل في الرياض

• Investigate the complaints received from customers/merchants and take the necessary action as per prescribed disciplinary rules

• Check and evaluate the representatives rating and insure and follow the quality standards

• Evaluate different surveys from Representatives about ROs and Support and take necessary actions

• Regularly Investigate and Keep a check on Reps and customers Fraud orders (Frauds investigations)

• Available to work on different shifts based on the department requirements

• Interpret and comply with quality process standards

• Oversee the implementation and ensure efficiency of inspection and quality systems

• Document quality process activities

• Inspect data to detect areas for improvement

• Elaborate, recommend, and oversee improvement actions

• Report on results of quality activities
Analytical skills
Fluency in Computer & Microsoft applications
Fluency in English & Arabic writing/speaking
Six months experience in customer service-related industry required
Excellent verbal and written communication with excellent listening and time management skills required
مستوى مبتدئ (خبرة اقل من سنة إلى 3 سنوات)