Call Center Agent - Inbound الدار البيضاء للعمل في خدمة الزبائن

Job Purpose

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and travel-related inquiries.

Key Responsibilities

• Handle inbound calls from customers promptly and professionally.
• Provide accurate information about products, services, and flight details.
• Process reservations, changes, and cancellations as needed.
• Resolve customer complaints and escalate complex issues.
• Maintain detailed records of customer interactions.
• Meet performance targets for call handling and customer satisfaction.

Qualifications

• Previous experience in a call center or customer service role preferred.
• Excellent verbal communication skills in English and Arabic.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency with computer systems and CRM software.