Are You Morocco's Next Top Back Office Customer Relations Advisor? الدار البيضاء للعمل في خدمة الزبائن

Konecta is hiring! Are you dynamic, motivated, and passionate about customer relations? Join a team that recognizes performance and values engaged talent.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, and chat
• Provide accurate information and resolve customer inquiries efficiently
• Maintain detailed records of customer interactions in the CRM system
• Meet individual and team performance targets consistently
• Collaborate with internal departments to ensure customer satisfaction

Must-Have Qualifications:

• Strong communication skills in French (written and spoken)
• Previous experience in customer service or a call center environment
• Ability to work in a fast-paced, target-driven setting
• Proficiency with basic computer tools and CRM software
• Positive attitude, team spirit, and a genuine passion for helping customers