Téléconseiller(ère) Francophone – Human Connect Agadir | Primes + CDI للعمل في خدمة الزبائن أكادير

About This Opportunity

Are you a fluent French speaker looking for a stable, long-term career with strong earning potential? Human Connect is currently hiring Francophone Teleconseillers (outbound call agents) at their Agadir center. This position offers a permanent contract (CDI) with performance-based bonuses, making it an excellent opportunity for motivated professionals in the customer contact and insurance services sector.

Role Overview

As a Francophone Téléconseiller(ère), you will be responsible for making outbound calls to prospective and existing clients within the insurance sector. Your primary function will be to present insurance products and services, answer client questions, and guide them through the subscription or information process. This is a results-driven role where performance directly impacts your earnings through a structured bonus system.

Key Responsibilities

• Conduct outbound calls (appels sortants) to potential and current insurance clients
• Present and explain insurance products and services clearly and persuasively
• Handle client inquiries, provide accurate information, and resolve concerns professionally
• Achieve and exceed weekly and monthly performance targets (conversion rates, call volume, quality scores)
• Maintain detailed and up-to-date records of all client interactions in the CRM system
• Collaborate with team leaders and colleagues to optimize call strategies and improve overall campaign performance
• Ensure compliance with company scripts, data protection regulations, and industry standards
• Contribute to a positive team environment and participate in ongoing training sessions

Required Qualifications

• Fluent in French (spoken and written) — excellent verbal communication and articulation are essential
• Previous experience in telemarketing, call center, or customer service is highly preferred
• Strong persuasion and negotiation skills with the ability to handle objections effectively
• Comfortable with outbound calling and working in a fast-paced, target-driven environment
• Good active listening skills and the ability to adapt communication style to different client profiles
• Basic computer literacy (ability to navigate CRM tools, databases, and standard office software)
• Professional phone etiquette and a clear, confident speaking voice
• High school diploma or equivalent; additional certification in sales or customer relations is a plus

Preferred Qualifications

• Experience in the insurance, banking, or financial services industry
• Familiarity with insurance terminology and common product types
• Proven track record of meeting or exceeding sales and performance KPIs
• Ability to work flexible shifts, including evenings or weekends, depending on campaign needs
• Knowledge of Moroccan insurance market regulations is an advantage

What We Offer

• Permanent contract (CDI) with a reputable company
• Competitive base salary plus performance-based bonuses (primes)
• Structured onboarding and continuous professional development programs
• Dynamic, supportive team environment in a modern call center setting in Agadir
• Clear career progression opportunities within the organization

About Human Connect

Human Connect is a recognized player in the customer relationship management and outsourced call center industry in Morocco. The company partners with leading brands across the insurance, telecommunications, and services sectors, offering professional opportunities for bilingual and multilingual talent. Joining Human Connect means becoming part of a growing organization that values performance, quality, and employee development.

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