Customer Service Manager للعمل في خدمة الزبائن الدار البيضاء

We are hiring a Customer Service Manager to lead and oversee all aspects of our centre's performance within a growing global organisation. This role offers full autonomy and responsibility for the success of your team.

Key Responsibilities:

• Manage daily operations and performance of the customer service centre
• Lead, coach, and develop a team of customer service agents
• Monitor KPIs and ensure service level targets are consistently met
• Implement process improvements to enhance customer satisfaction
• Handle escalated customer complaints and complex issues
• Prepare performance reports and present insights to senior management

Essential Qualifications:

• Proven experience in a customer service management or team leader role
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced, target-driven environment
• Proficiency in customer service software and CRM tools
• Excellent organisational and analytical abilities