مساعد مدير المكاتب الامامية وظف دوت كوم

DUTIES AND RESPONSIBILITIES:
1. Assist the Front Office Team
in the execution of their duties to maximise the operational
efficiency of the department.
2. To ensure the highest level
of service is provided to all guests and clients to maximise
guest satisfaction.
3. To effectively monitor and review all
departmental standards as well as polices and procedures of the
Hotel
4. To ensure that an effective structure of
communication within the department is established and maintained
at all times to ensure that all staff members are fully aware of
relevant information concerning the hotel as well as all
promotions within the company world-wide.
5. To be fully
conversant with all legislation in respect of hotel sales,
practical employment law, payment of services, registration of
guests, security procedures and data protection.
6. To
promote training and development of all Front Office staff
through effective performance reviews and clearly defined skills
training on and off the job. To co-ordinate and collaborate in
this matter with the Personnel Department and the FOM.
7. To
maintain appropriate standards of conduct, dress, hygiene,
uniforms and appearance at all times throughout the Front Office
Team.
8. To ensure the motivation of all Front Office staff
by treating them equally, listening to them and developing them
into identifying opportunities and recommendations for improving
the quality of service.
9. To attend meetings relevant to
the Front office Department as directed by the FOM and contribute
as necessary.
10. To conduct daily briefings with all Front
Office staff as the Manager on Duty to ensure that all are aware
of special events, guest arrival patterns and daily
duties.
11. To analyse and approve special rates and
rebates.
12. To be informed about the hotel’s selling
strategies and its mission.
13. To develop, improve and
maintain a contact with corporate clients, travel agents, booking
offices and reservation offices in competitor hotels.
14. To
maintain a high profile Front Office Department (e.g.
interviewing, employing, succession planning,… etc).
15.
To perform at least yearly staff appraisals.
16. To organize
and control preparation of the departmental duty rota (Weekly
Schedule).
17. To ensure all VIP's are well taken care of
ensuring that their presence is communicated to all
concerned.
18. To record all incidents or complaints in the
Duty Manager Log Book for management reference.
19. To
Handle Guest Queries and complaints effectively and efficiently
ensuring follow-up at all times.
20. To ensure that
returning guests are especially well taken care of by supervising
the Guest Relations Department and ensuring that all FO staff are
aware of them
21. To conduct regular inspections of the
Hotel, ensuring the safety and security of all guests and
employees and to assist departments where necessary. To report
and follow up with the relevant department managers to ensure
standards are adhered to
22. To be fully conversant with the
Hotel Fire and Emergency operations
23. To ensure that all
computerised systems have the prescribed security back-ups
performed and that emergency manual systems are in
place.
24. To cover Operational shifts on a rotation Basis
in line with business demands and employment contract.
25.
To comply with any reasonable instructions issued by
management
26. To know and follow the health and safety
polices.
27. To be vigilant in monitoring energy
conservation procedures and ensure that they are carried
out.
28. To ensure that telephones are answered quickly and
efficiently, following company directives.
29. To be fully
conversant with the FO 'Down Time' procedures and to carry out
your role swiftly in the event of a system failure.
30. To
act according to the telephone handling standards &
procedures.
31. To act according to the complaint handling
standards & procedures.
32. To be responsible for a
clean and tidy working area.
33. Legal Responsibilities: To
ensure that the standards required by Law and by Golden Tulip
Management are maintained at all times in the areas specified
above
مؤهل مناسب
خبرة في نفس
المجال
لغة انجليزية
مستوى متوسط
(خبرة من 4 إلى 10 سنوات)
"لا تنسَ أن السيرة الذاتية الاحترافية هي مفتاح نجاحك في البحث عن العمل، ابدأ الآن في تصميم سيرة ذاتية متميزة تبرز مهاراتك وخبراتك! استخدم تطبيق سيرة لإنشاء سيرتك الذاتية بسهولة."

ملحوظة هامة:
وظف دوت كوم ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط ,ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية .