About the Role
We are seeking a professional and friendly Receptionist to join our hotel team in Algiers, Algeria. As the first point of contact for guests, you will be responsible for delivering a seamless check-in and check-out experience while providing exceptional customer service. This role is essential to creating a welcoming atmosphere and ensuring high standards of guest satisfaction throughout their stay.
Key Responsibilities
- Greet and welcome guests upon arrival, manage the check-in process, and assign rooms efficiently
- Handle check-out procedures, including billing, payment processing, and issuing receipts
- Answer phone calls, respond to guest inquiries, and make reservations using the hotel's booking system
- Provide information about hotel services, amenities, local attractions, and transportation options in Algiers
- Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms are ready and requests are fulfilled
- Resolve guest complaints and issues promptly and professionally, escalating when necessary
- Maintain a clean, organized, and well-stocked front desk area
- Process administrative tasks such as filing, data entry, managing guest records, and handling correspondence
- Assist with concierge services, including booking tours, restaurants, and arranging airport transfers
Requirements
- Previous experience in a hotel front desk, reception, or guest services role is preferred
- Excellent verbal communication and interpersonal skills
- Fluent in English and French; knowledge of Arabic is a strong advantage
- Proficient in using hotel management software (e.g., Opera, Fidelio) and basic computer applications (MS Office)
- Ability to work flexible hours, including weekends, evenings, and public holidays
- Strong problem-solving abilities and a customer-oriented mindset
- Professional appearance and demeanor
Preferred Skills
- Multilingual abilities (Arabic, French, English)
- Familiarity with Algiers and surrounding areas to assist guests with local recommendations
- Experience with property management systems (PMS) and point-of-sale (POS) systems
- Previous experience in luxury or boutique hospitality
- Knowledge of hotel safety and security procedures