At Your Service Agent (AYS) الدوحة للعمل في مطاعم وفنادق

Role Overview

As an At Your Service Agent (AYS), you are the central point of contact for all guest communications, ensuring every request, question, or concern is handled promptly and professionally. This role is vital to delivering exceptional guest experiences in a luxury hospitality environment.

Core Responsibilities

• Answer, record, and process all incoming guest requests via telephone, email, chat, and mobile communication channels.
• Coordinate with relevant departments (housekeeping, maintenance, concierge) to fulfill guest needs efficiently.
• Maintain accurate logs of guest interactions and follow up to ensure complete satisfaction.
• Provide information about hotel services, local attractions, and dining options.
• Handle complaints and escalate complex issues to management when necessary.
• Uphold brand standards of service excellence and professionalism at all times.

Required Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Minimum 1 year of experience in a hotel front office, guest services, or call center role.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Proficiency with hotel property management systems (PMS) and office software.
• Strong multitasking abilities and calm demeanor under pressure.

Preferred Skills

• Experience with Opera or similar PMS.
• Knowledge of luxury hotel standards and guest service protocols.
• Ability to work flexible shifts including nights, weekends, and holidays.

Why This Role

This position offers the opportunity to be the voice of the hotel, directly shaping guest perceptions and loyalty. You will work in a dynamic, fast-paced environment with a supportive team, gaining valuable experience in hospitality operations.