About the Role
We are seeking an experienced and guest-focused Front Desk Team Leader to join the Rooms & Guest Services Operations team at Element City Center in Doha. In this leadership role, you will oversee the front desk team, ensuring every guest receives a seamless check-in and check-out experience while maintaining the highest standards of service excellence. Your leadership will directly impact guest satisfaction and operational efficiency.
Key Responsibilities
- Supervise and coordinate daily front desk operations, including check-in/check-out, reservations, and guest inquiries.
- Lead, train, and mentor front desk associates to deliver consistent, personalized service.
- Monitor guest feedback and implement improvements to enhance the overall guest experience.
- Manage room assignments, billing, and special requests with accuracy and attention to detail.
- Ensure compliance with hotel policies, safety standards, and brand guidelines.
- Collaborate with housekeeping, maintenance, and other departments to resolve guest issues promptly.
- Prepare shift reports, track occupancy, and assist with revenue management tasks.
- Handle escalated guest complaints professionally and find effective solutions.
Requirements
- Minimum 2–3 years of experience in a front desk or guest services role within a hotel environment, with at least 1 year in a supervisory or team leader capacity.
- Strong knowledge of hotel property management systems (PMS) and reservation platforms.
- Excellent communication and interpersonal skills in English; Arabic is a plus.
- Proven ability to manage a team, delegate tasks, and maintain a positive work environment.
- Flexibility to work shifts, including weekends and public holidays.
- High school diploma or equivalent; a degree in hospitality management is preferred.
Preferred Qualifications
- Experience with Marriott or Element brand standards.
- Certification in front office operations or hospitality leadership.
- Familiarity with Qatar’s hospitality market and local guest expectations.