Assistant Front Office Manager at Six Senses Zighy Bay, Oman مسندم للعمل في مطاعم وفنادق

We are seeking an experienced Assistant Front Office Manager to join the dedicated team at Six Senses Zighy Bay in Oman. This role is central to delivering the exceptional guest experience that defines the resort, combining operational excellence with a deep understanding of luxury hospitality. As an Assistant Front Office Manager, you will support the Front Office Manager in overseeing daily front desk operations, ensuring seamless check-in and check-out procedures, and leading a team of front office professionals to uphold the highest standards of service.

Key Responsibilities

• Supervise and coordinate all front office activities, including guest arrivals, departures, and concierge services.
• Ensure compliance with Six Senses brand standards and luxury hospitality protocols.
• Manage room inventory and collaborate with reservations to optimize occupancy and revenue.
• Train, mentor, and schedule front office staff to maintain a motivated and efficient team.
• Handle guest feedback, complaints, and special requests with professionalism and empathy.
• Monitor and improve guest satisfaction scores through personalized service enhancements.
• Assist in preparing reports on front office performance, occupancy, and revenue metrics.

Qualifications & Requirements

• Previous experience as an Assistant Front Office Manager or Front Office Supervisor in a luxury hotel or resort environment.
• Strong knowledge of hotel property management systems (PMS) and front office software.
• Excellent communication and interpersonal skills in English; knowledge of Arabic is a plus.
• Proven leadership abilities with a focus on team development and guest relations.
• Ability to work flexible shifts, including weekends and holidays, in a fast-paced resort setting.
• Bachelor’s degree in Hospitality Management or a related field is preferred.

Benefits & Perks

As part of the Six Senses team, you will enjoy a supportive work environment, opportunities for career growth within a global luxury brand, and the chance to work in one of the most stunning locations in Oman. Additional benefits include accommodation, meals, and access to resort facilities.

Tips for Success in This Role

• Focus on building genuine connections with guests; personalized interactions are key to the Six Senses philosophy.
• Stay proactive in anticipating guest needs and resolving issues before they escalate.
• Collaborate closely with other departments like housekeeping and maintenance to ensure seamless guest experiences.
• Continuously develop your knowledge of local attractions and resort amenities to offer informed recommendations.
• Embrace the resort's sustainability initiatives and integrate them into your daily operations.